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Six Cities Corner 27% Of India’s Health-Insurance Payouts

Charu Bahri,
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Recent news has it that the government is considering introducing two universal health-insurance policies—offering Rs 50,000 and Rs 100,000 cover for a family of five, the premium for which is likely to be Rs 700 and Rs 1,300 respectively.


If it does, the government will be introducing pan-India coverage at a uniform price, at a time when insurance companies, hit hard by higher hospitalisation expenses in leading metros, are increasingly moving away from the concept of ‘one policy, one price’.


In 2012, claimants in India’s top six cities—4.5% of India’s population—accounted for 21% of all health-insurance claims and received 27% of all health insurance payouts, according to the Insurance Information Bureau of India.


KPMG, a consultancy, estimates that 30 to 40% of all claims come from India’s top six cities, and their average claim size is about 30% higher than the all-India average.


Consider these disparities:


  • At Rs 46,806, Mumbai’s average claim size was 497% that of Jharkhand’s Rs 9,403.

  • Bengaluru’s average claim of Rs 43,143 was 380% that of Bihar’s Rs 11,340.


As a result, the price of a health cover has become a complex variable, depending on where you live, what hospital you plan to use and your age.


Mumbai, India’s most expensive city for healthcare


Most insurance companies in India are switching to geographical pricing to address inconsistencies in health-care costs. Geographical pricing ties premiums to the average cost of healthcare in different cities and regions.


“We have demarcated various zones across the country based on the prevailing medical costs and trends in costs,” said Sandeep Patel, managing director & CEO, Cigna TTK Health Insurance, a private health-insurance company.


Zonal premium rates also take cognizance of the existing health infrastructure because tertiary care hospitals in the private sector are fairly expensive, said Patel.


Mumbai is by far India’s most expensive city for healthcare. Its average claim size is 70% higher than the rest of the state of Maharashtra alone.


Health Insurance Claims By State 2012-13
State Region Number of Claims Total Claim Paid Amount (in Rs cr) Average Claim Paid (in Rs)
Maharashtra West India 2,81,609 1,028.27 36,514
Gujarat West India 1,30,477 332.27 25,466
West Bengal East India 1,27,518 399.53 31,331
Delhi Union Territories 1,26,126 506.76 40,179
Tamil Nadu South India 1,24,925 362.76 29,038
Karnataka South India 1,00,795 389.10 38,603
Andhra Pradesh South India 81,091 253.44 31,254
Kerala South India 76,751 124.81 16,262
Haryana North India 62,616 271.03 43,285
Uttar Pradesh North India 52,487 158.61 30,219
Madhya Pradesh Central India 25,608 57.35 22,396
Punjab North India 21,827 61.65 28,245
Rajasthan West India 19,122 53.08 27,757
Jharkhand East India 13,784 12.96 9,403
Bihar East India 9,043 10.25 11,340
Orissa East India 7,603 16.28 21,418
Goa West India 3,812 10.79 28,296
Uttarakhand North India 2,872 6.49 22,584
Assam East India 2,441 7.31 29,944
Chattisgarh Central India 2,276 6.23 27,373

Source: Insurance Information Bureau of India


Having an angioplasty in Nasik or Pune would set a heart patient back about Rs 2.5 lakhs. Undergoing the same procedure in Mumbai (or Delhi) would cost Rs 4 lakh, according to Suresh Sugathan, head, Health Insurance at Bajaj Allianz General Insurance.


Delhi, Bengaluru, Hyderabad, Kolkata, Chennai are pricey but several notches below Mumbai.


Number of Claims and Amount of Claims Paid In Leading Metros, 2012
Metro City Number of Claims Total Claims Paid (Rs crore) Average Claim Paid (in Rs)
Mumbai 1,33,326 624.05 46,806
Bengaluru 75,709 326.63 43,143
Delhi 1,26,126 506.76 40,179
Chennai 52,065 183.63 35,269
Kolkata 87,207 294.72 33,795
Hyderabad 62,435 207.23 33,192

Source: Insurance Information Bureau of India


Hyderabad, the laggard in the class of six, had an average claim size of Rs 33,192 in 2012, which was lower than Maximum City’s by 41%.


Cities in Gujarat, such as Ahmedabad, Vadodara and Surat, are surprise entries in the list of most expensive places to get healthcare, zone 1, as it is called. Gujarat also made the second-highest number of claims of all states in 2012.


Providers classify the rest of India based on their experience. For instance, CignaTTK classifies Chandigarh and Ludhiana in zone 2, while public-sector provider, New India Assurance Company, puts these cities in zone 3.


Zoning India For The Sake of Health Insurance
City What zone does it fall in?
Mumbai, Thane, Navi Mumbai Zone 1
Delhi/NCR Zone 1 (CignaTTK ProHealth), Zone 2 (New India Assurance), Zone 1 (Max Bupa)
Bengaluru Zone 2, Zone 1 (Max Bupa)
Hyderabad Zone 2, Zone 1 (Max Bupa)
Chennai Zone 2, Zone 1 (Max Bupa)
Chandigarh Zone 2 (CignaTTK ProHealth), Zone 3 (New India Assurance)
Ludhiana Zone 2 (CignaTTK ProHealth), Zone 3 (New India Assurance)
Kolkata Zone 2, Zone 1 (Max Bupa)
Gujarat Zone 2 (CignaTTK ProHealth), Ahmedabad/Baroda in Zone 2 (New India Assurance), Zone 1 (Max Bupa)
Pune Zone 2 (New India Assurance), Zone 3 (CignaTTK ProHealth), Zone 1 (Max Bupa)
Bhopal Zone 3, Zone 2 (Max Bupa)
Jaipur Zone 3, Zone 2 (Max Bupa)
Lucknow Zone 3, Zone 2 (Max Bupa)
Patna Zone 3 (CignaTTK ProHealth), Zone 4 (New India Assurance), Zone 2 (Max Bupa)
North-East India Zone 4 (New India Assurance), Zone 2 (Max Bupa)
Jharkhand, Orissa, Chhatisgarh Zone 4 (New India Assurance), Zone 2 (Max Bupa)
J&K, Uttaranchal Zone 4 (New India Assurance), Zone 2 (Max Bupa)

Source: Health insurance companies


Small town India enjoys lower healthcare costs and hence, discounts on premiums


Premium rates vary from 7% to 20% between zones for covers from private companies and from 2% to 15% for policies from public companies.


As an example, Max Bupa has defined two zones and introduced tiered pricing based on where customers live and where they opt to get treated.


“Health Companion customers living in zone 2 typically get 10% discount on the premium,” said Somesh Chandra, chief operations officer and chief quality officer, Max Bupa Health Insurance. “Additionally, opting to get treated in their hometown or another zone 2 city fetches them a further discount of about 10%.”


But patients who pay a lower premium but get treated in a more expensive zone, for whatever reason—better doctor, only option, advanced medical technology—will be reimbursed only a proportion of the cost of treatment.


How health-insurance costs vary by city


A 40-year-old Mumbai resident using a health cover of Rs 500,000 from the public-sector New India Assurance would pay a basic premium of Rs 7,000, exclusive of service tax.


Residents of the same age in Delhi (zone 2) and Bhopal (zone 3) would pay marginally less, Rs 6,900 and Rs 6,800 respectively.


However, for a patient living in any of India’s north-eastern states, or in other states—all classified as zone 4 by New India Assurance—would pay considerably less, about Rs 5,935.


Pricing by category: the future of health insurance in India


Zone-based health insurance pricing is fair to people living in smaller cities.


“Zone-based pricing ensures that customers in Tier II/Tier III cities do not cross-subsidise customers in Tier I city by paying the same premium,” said Patel.


Keeping premiums lower in smaller cities also helps push purchases of health insurance in those areas, which Patel said have a very low penetration vis-à-vis metros.


As importantly, differential pricing is vital for the health of the insurance business itself. It helps maintain uniformity in the claims ratio—a measure of the claims incurred and the earned premium—across regions.


Claims ratio is a key indicator of the wellbeing of insurance business—the higher the claims ratio, the less profitable is the insurance business.


It hasn’t been faring too well lately.


Net Incurred Claims ratio exceeded 90% for every year between 2006 and 2013, despite the Gross Direct Premium Income growing from Rs 3,331 crore to Rs 17,799 crore.


Who’s Buying Health Insurance, Gross Direct Premium Income From Health Policies By State 2013-14
State GDPI (in Rs crore)
Maharashtra 5,576.76
Tamil Nadu 2,198.96
Karnataka 1,689.08
Delhi 1,578.66
Gujarat 1,104.23
West Bengal 1,032.81
Haryana 810.00
Andhra Pradesh 717.69
Uttar Pradesh 613.92
Kerala 604.72
Orissa 293.49
Rajasthan 252.20
Madhya Pradesh 198.79
Punjab 165.55
Chhattisgarh 117.57
Jharkhand 91.19
Assam 84.10
Bihar 82.31
Chandigarh 69.26
Uttrakhand 40.33
Goa 29.45
Jammu & Kashmir 16.89
Himachal Pradesh 15.02
Puducherry 13.59
Meghalaya 11.73
Tripura 11.06
Daman & Diu 5.26
Manipur 5.01
Mizoram 1.95
Dadra & Nagar Haveli 1.92
Nagaland 1.50
Sikkim 0.62
Arunachal Pradesh 0.44
Andaman & Nicobar Islands 0.15
Lakshadweep 0.02
Total 17,436.23

Source: General Insurance Council


So, expect the trend toward geographical pricing to pick up, and intensify.


“I expect the pricing differential to grow to reflect the significant disparity between the cost of health care in leading cities and the rest of India,” said Shashwat Sharma, partner, Management Consulting, KPMG in India.


Some contend that corporate hospital chains may make inroads in smaller cities, pushing up health costs in those places. Even if this happens, metros will see the influx of higher-priced advanced medical technologies, as well as relatively higher inflation, which will preserve or even strengthen the price differential.


To increase the penetration of health insurance in cities, Sharma also expects insurers to take cognizance of the variation in cost of healthcare between corporate hospitals and smaller hospitals, including those run by charitable trusts, and nursing homes.


“The cost of health insurance must fall for huge numbers of low-income customers in metro cities to be brought into the health-insurance net,” said Sharma. “One way of achieving this is to offer policies for different classes of hospital, based on the understanding that economically less privileged people would be willing to get treated in a less expensive government or trust hospital or nursing home.”


This is where government sponsored health-insurance enters the picture. Those covers are likely to restrict treatment to public hospitals in cities. These hospitals are seriously overloaded with patients. Potential partner hospitals of the government, low-cost institutions run by trusts, are likely to face limitations on account of restricted diagnostic facilities, fewer beds and less experienced doctors.


“While the government proposes to gradually increase health spending to 2.5% of the GDP, from 1% currently, it is primarily looking at universal health coverage through strengthening the primary health care (PHC) network,” said Dr Shaktivel Selvaraj, head of Health Economics and Policy, Public Health Foundation of India.


In other words, the government is hoping to nip disease in the bud and thereby minimise the need for hospitalisation, and hence, secondary healthcare and tertiary health services.


That may be of limited consolation for those buying universal health-insurance policies. ■


(Bahri is a freelance writer and editor based in Mount Abu, Rajasthan)



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